Bill jumped up from £19.99 to £26.99 with no notice?
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- Re: Bill jumped up from £19.99 to £26.99 with no n...
Bill jumped up from £19.99 to £26.99 with no notice?
13-11-2014 2:05 PM
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The £19.99 figure was applied to my account when I took out a contract after there was confusion over what was sold to me. However I assumed I'd get notice if my package changed in any way like this regardless of being in contract or not.
I am now frantically shopping around because it doesn't seem like such a bargain for rural broadband.
Re: Bill jumped up from £19.99 to £26.99 with no notice?
13-11-2014 2:21 PM
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Sorry for the surprise increase, it sounds as though you were on a discounted offer and the offer period for you has now ended. You could give our customer options team a call on 0800 013 2632 or 0330 123 9197 and see what deal they could do for you now.
Re: Bill jumped up from £19.99 to £26.99 with no notice?
05-12-2014 10:56 AM
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Bill has jumped over 234% because a discount has ended and with no notice. Of course i know the discount was coming to an end and i was going to call to make a change to the package.
What i did not count on was been kept on hold indefinitely in every call every day.
Over an hour the first day.
Second day 45 mins.
Which normal working individual, can find the time in a working week to be kept on hold that long?
And all i get from the chat help or from the support answers, is to call the same line that no one answers?
Meanwhile the issue i want to talk about will be non existent as there are only a few days between the increase demand and the collection date from the Direct debit.
Re: Bill jumped up from £19.99 to £26.99 with no notice?
05-12-2014 11:01 AM
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Can I ask which number you're calling as at this moment there is no wait for Customer Options (the team that can deal with package changes and offers)?
They are available on 0800 013 2632 or 0330 123 9197
Re: Bill jumped up from £19.99 to £26.99 with no notice?
05-12-2014 12:24 PM
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I have called both those numbers and no joy.
I am in the office now and working. so if you claim there is no wait then i would give it a go
dialling at 12:23 .
a message saying call times appraching 50minutes
Re: Bill jumped up from £19.99 to £26.99 with no notice?
05-12-2014 12:33 PM
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Re: Bill jumped up from £19.99 to £26.99 with no notice?
05-12-2014 12:44 PM
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Re: Bill jumped up from £19.99 to £26.99 with no notice?
05-12-2014 1:00 PM
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Re: Bill jumped up from £19.99 to £26.99 with no notice?
05-12-2014 1:16 PM
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i have a watch and a clock.
I have already given up. No more calls again. Waste of time.
Re: Bill jumped up from £19.99 to £26.99 with no notice?
05-12-2014 1:25 PM
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But yet they expect you to pay the astronomical increase in price when the previous deal ends, because it is somehow obviously your fault that you could not get through to tell them that you are no more interested in the package.
It is vey convenient.
PN may as well make it as difficult as possible for customers to call and then claim , we could not cancel your contract or migrate you to another provider because you did not contact us.
That would keep everyone tied into PN for ever will it not?
Re: Bill jumped up from £19.99 to £26.99 with no notice?
06-12-2014 1:45 PM
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jim:quote
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