Showing results for 
Search instead for 
Did you mean: 

Bill is more than expected

Posts: 4
Registered: ‎27-11-2018

Bill is more than expected


I moved from a monthly broadband contract to a 18 month fibre broadband contract. I've just received my first bill and I was expecting it to be around £30 including line rental, fibre and phone. Instead it's over £40 and I can't make any sense of the detailed bill breakdown.  There seem to be random additions and deductions for line rental and broadband, I have no idea where they've come from.  When I took out the contract, I was told it would be £30, so I'm quite shocked by the sudden increase.

Any help would be great.


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Bill is more than expected

Hi @SDavies,


I've taken a look and that last invoice does look confusing, so apologies for that. I've refunded the over payment to bring it down to the agreed amount on this service notice. The discounts don't appear to have queued themselves correctly so these have been re-added and confirmed here. You'll receive an automated refund email in two hours once our system has fully processed it.