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Bill is more than expected

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SDavies
Newbie
Posts: 2
Registered: ‎27-11-2018

Bill is more than expected

Hello,

I moved from a monthly broadband contract to a 18 month fibre broadband contract. I've just received my first bill and I was expecting it to be around £30 including line rental, fibre and phone. Instead it's over £40 and I can't make any sense of the detailed bill breakdown.  There seem to be random additions and deductions for line rental and broadband, I have no idea where they've come from.  When I took out the contract, I was told it would be £30, so I'm quite shocked by the sudden increase.

Any help would be great.

Thanks

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 650
Thanks: 189
Fixes: 34
Registered: ‎06-08-2018

Re: Bill is more than expected

Hi @SDavies,

 

I've taken a look and that last invoice does look confusing, so apologies for that. I've refunded the over payment to bring it down to the agreed amount on this service notice. The discounts don't appear to have queued themselves correctly so these have been re-added and confirmed here. You'll receive an automated refund email in two hours once our system has fully processed it. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team