Bill increased
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Bill increased
21-09-2019 8:49 AM
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As tracked on Question 187573905, on the 18th of February I have renewed my contract with the following agreement.
A breakdown of your monthly bill is as follows:
Unlimited Fibre Extra Broadband: £15 per month for 24 months and then £20.99 thereafter
Line rental: £197.88 Annually Once the Line Rental Saver expires your line rental will be £18.99 per month unless you renew it.
However, I just noticed that in the last two bills (21 July, 21 Aug) the full price has been applied. Can you kindly sort this error out?
Thanks and regards
Re: Bill increased
21-09-2019 12:48 PM
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And same error also on the latest bill, issued today 21 September.
Re: Bill increased
21-09-2019 4:51 PM
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would you like to bet you will still be asking next February
Re: Bill increased
22-09-2019 10:03 AM
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Re: Bill increased
26-09-2019 12:16 PM
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Thank you, the refund has been received and I trust that the next bills will be correct.
Re: Bill increased
26-09-2019 2:45 PM
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Hi @alephant
Thanks for confirming, that's appreciated.
Based on Warwick's actions, I would expect this to be resolved, however, feel free to get in touch if there's anything else you need.
Best wishes
Dave
Re: Bill increased
21-10-2019 5:01 PM
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Hi,
I am sorry to report that, while I have received the refunds, the latest bill received today does not have the discount applied.
I appreciate that the refunds are promptly paid, but surely it would be easier for everyone if I am billed the correct amount in the first place? 🙂 I think it should not be so difficult...
Thanks and regards
Re: Bill increased
21-10-2019 9:06 PM
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Thanks for your post @alephant.
We're sorry to hear that this has happened and certainly agree with what you have to say.
I can confirm that the discount has now applied correctly and we have just refunded the missing one from this month.
Please let us know if you need further assistance.
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