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Bill incorrect

gazza1601
Hooked
Posts: 6
Thanks: 1
Registered: ‎27-08-2019

Bill incorrect

Hi 

I'd signed up with a deal to go from DSL to Fibre with the incentive it was £3 pounds something more a month, we've now been charged full rate+ for 2 months now, can you check and amend please.

Sept £44.58
Oct £39.81

This is not the £32.50 offer given to us.

Thanks
Gary

1 REPLY 1
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Bill incorrect

Hi @gazza1601

 

Thanks for highlighting this - could you PM me a screenshot of your contract confirmation and I'll get this amended for you?

 

Best wishes

 

Dave