Bill has increased from £3.50 to £10.99?!

[#1]

Hi all. The bill is for ADSL broadband. I've been paying £3.50 for over a year and nothing's changed since. My contract is due for renewal in about 10-12 days time.

When looking at the bill itself, there's 2 charges for the same thing:

Plusnet unlimited broadband: £4.96

Plusnet unlimited broadband: £6.03
____

Could someone look into this please?

Thank you.

[#2 · Accepted solution]

I'd just like to say I spoke to 2 wonderful PN customer service advisors, and they've sorted everything out for me (including my contract renewal).

Thank you, guys 😊