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Bill gone up slightly, unexpectedly.

FIXED
SeaJayde
Newbie
Posts: 4
Registered: ‎02-08-2021

Bill gone up slightly, unexpectedly.

So I've been paying £22.99 for months now and today all of a sudden, without any warning, my bill is £24.96. I wouldn't mind except I wasn't informed. I have unlimited broadband and don't actually have a landline so it can't be phone charges or anything like that. Nothing has changed whatsoever. Any ideas as to what it may be?

4 REPLIES 4
flanzm
Pro
Posts: 225
Thanks: 95
Fixes: 15
Registered: ‎20-04-2016

Re: Bill gone up slightly, unexpectedly.

Fix

As a guess it's the CPI + 3.9% increase that took effect in June.  Assuming you aren't on a fixed price contract (which newer contracts aren't) then this is most likely what it is.

 

The bill breakdown available online should show you what it is.

RobPN
Hero
Posts: 4,793
Thanks: 2,502
Fixes: 13
Registered: ‎17-05-2013

Re: Bill gone up slightly, unexpectedly.


@SeaJayde wrote:

... I have unlimited broadband and don't actually have a landline so it can't be phone charges or anything like that. 


@SeaJayde 

If you don't use your landline to make phone calls that shouldn't affect your bill, but unless you have FTTP which PlusNet don't supply (other than for people on the long-closed to new entrants trial), then how do you think you receive your broadband service?  Smiley

SeaJayde
Newbie
Posts: 4
Registered: ‎02-08-2021

Re: Bill gone up slightly, unexpectedly.

All I meant is that I don't have a home phone at all, thought that was clear.

SeaJayde
Newbie
Posts: 4
Registered: ‎02-08-2021

Re: Bill gone up slightly, unexpectedly.

The bill breakdown didn't tell me that. Thanks, I had forgotten about that!