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Bill for BT sport and Entertainment pack on You View
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Bill for BT sport and Entertainment pack on You View
01-02-2016 11:19 AM
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just seem on my last bill that i got charged for the above. when i have never asked for them just tried to view said tv channels and on screen message says i must pay for these channels? can anyone explain this and cancle the said channels ?
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Re: Bill for BT sport and Entertainment pack on You View
01-02-2016 11:31 AM
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The entertainment pack is standard (free) with the subscription and the only BT Sport package on your account is the BT Sport Lite one, which is also free. I've checked your latest invoice and you've not been charged for anything other than the £5 monthly fee and the pro-rata amount to cover the part month for this too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Bill for BT sport and Entertainment pack on You View
01-02-2016 11:45 AM
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ok so i must be missing something then if its free why do i see the pro rata charge ?
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Re: Bill for BT sport and Entertainment pack on You View
01-02-2016 11:47 AM
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The pro-rata charge is because it was added partway through a month, it's the charge to cover the partial month.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Bill for BT sport and Entertainment pack on You View
01-02-2016 11:49 AM
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sorry ok i got it now. how can i cancel the You View box then as i don't use it (plugged it in today for first time)
Message 5 of 5
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