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Bill following account change

FIXED
RichardB
Champion
Posts: 941
Thanks: 318
Fixes: 33
Registered: ‎19-11-2008

Bill following account change

Hi
One of my referrals has changed from PN ADSL to PN FTTC and agreed a new price.
The bill following the change is in excess of the contracted price.
Invoice ref 00001275808-044
It appears to me that the previous discount on the ADSL BB was removed for the period between the previous billing date and the start of the new FTTC service.
Can this bill please be investigated?
Regards
Richard

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Bill following account change

Fix

Thanks for your post @RichardB

Could you private message me your referrals account username? Just to make sure I'm looking at the right one. 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
RichardB
Champion
Posts: 941
Thanks: 318
Fixes: 33
Registered: ‎19-11-2008

Re: Bill following account change

Just to follow up.
Gandalf worked the bill out manually and raised a ticket explaining the bill.
Thank you to Gandalf for taking the time to do this.
It is greatly appreciated.
Regards
Richard
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Bill following account change

Thanks for getting back to me @RichardB 

No problem, it took a bit of head scratching at first but I’ve worked out if you manually calculate how much the new contract is for the remaining days of the last billing period from when the change completed, then minus what they’ve paid for that period already, then add it to the normal monthly cost, you get the new total. 

Hopefully this helps anybody else who wants to double-check their bills are nice and accurate. Smiley

Let me know if there’s anything else you’d need help with.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet