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Bill does not make sense.

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Bill does not make sense.

My latest bill 02/09/2019 does not make sense.  I cannot see my itemised bill for phone calls even though it looks like I have been billed for some.  The on line bill is useless to check if I have been charged correctly or not.  It seems about right but I would like to be able to verify every thing.

7 REPLIES 7
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,602
Thanks: 321
Fixes: 71
Registered: ‎22-01-2018

Re: Bill does not make sense.

Hello @HaresEar,

 

I am sorry for the confusion over this months invoice, as the information is account specific I am unable to clear this up here and therefore I have responded via ticket here on your account.

 

Please get back to us if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Re: Bill does not make sense.

Here we go again.  I have a 12mnth line rental saver and this month you I have been billed for line rental.  No doubt I will have to pay this then gat credited. Why should I have to pay for plusnet mistakes?  I will be £18.99 worse off this month now.  Not happy.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,911
Thanks: 621
Fixes: 173
Registered: ‎27-04-2007

Re: Bill does not make sense.

Sorry to see this, I've checked your account and can see you called in and spoke with my colleague Mark earlier and it seems to be resolved. Please do let me know if there's anything else we can help with though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Re: Bill does not make sense.

Just updated my question re billing.  It is not acceptable to credit it my account every time Plusnet wrongly bill me.  The money still goes out of my bank.  It was agreed the bill would be altered before the payment day. This has not happened yet.  

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Bill does not make sense.

Thanks for getting back to us @HaresEar

As this matter concerns account sensitive information I'm afraid we can't give this out over the forums but I've responded to the open ticket on your account regarding this.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Tia
Just browsing
Posts: 1
Registered: ‎01-11-2019

Re: Bill does not make sense.

This has happened to me as well. They take the wrong amount and then they apply a 'credit'. It's tantamount to stealing. I'm currently over £100 'in credit' - oh whoopee. I'm fairly new to PlusNet and I am wondering how any company can get things so wrong, so many times, to so many people!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
Thanks: 9,153
Fixes: 1,473
Registered: ‎21-04-2017

Re: Bill does not make sense.

Thanks for getting in touch @Tia I'm sorry to see the issues you've had with your bills. I've arranged for us to refund the accrued credit on your account to your bank account you should see within the next 10 working days. I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team