Bill does not make sense.
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Bill does not make sense.
20-09-2019 4:34 PM
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My latest bill 02/09/2019 does not make sense. I cannot see my itemised bill for phone calls even though it looks like I have been billed for some. The on line bill is useless to check if I have been charged correctly or not. It seems about right but I would like to be able to verify every thing.
Re: Bill does not make sense.
20-09-2019 7:01 PM
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Re: Bill does not make sense.
04-10-2019 9:05 AM
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Here we go again. I have a 12mnth line rental saver and this month you I have been billed for line rental. No doubt I will have to pay this then gat credited. Why should I have to pay for plusnet mistakes? I will be £18.99 worse off this month now. Not happy.
Re: Bill does not make sense.
04-10-2019 2:55 PM
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Sorry to see this, I've checked your account and can see you called in and spoke with my colleague Mark earlier and it seems to be resolved. Please do let me know if there's anything else we can help with though.
Re: Bill does not make sense.
07-10-2019 10:56 AM
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Just updated my question re billing. It is not acceptable to credit it my account every time Plusnet wrongly bill me. The money still goes out of my bank. It was agreed the bill would be altered before the payment day. This has not happened yet.
Re: Bill does not make sense.
07-10-2019 3:14 PM
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Thanks for getting back to us @HaresEar
As this matter concerns account sensitive information I'm afraid we can't give this out over the forums but I've responded to the open ticket on your account regarding this.
Let us know if there's anything else we can help with
Re: Bill does not make sense.
01-11-2019 6:33 PM
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This has happened to me as well. They take the wrong amount and then they apply a 'credit'. It's tantamount to stealing. I'm currently over £100 'in credit' - oh whoopee. I'm fairly new to PlusNet and I am wondering how any company can get things so wrong, so many times, to so many people!
Re: Bill does not make sense.
02-11-2019 9:22 AM
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Thanks for getting in touch @Tia I'm sorry to see the issues you've had with your bills. I've arranged for us to refund the accrued credit on your account to your bank account you should see within the next 10 working days. I hope this helps.
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