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Bill discount for having made a referral

FIXED
harrym1byt
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Posts: 160
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Registered: 15-10-2016

Bill discount for having made a referral

In November I made a referral. I received no discount on my phone+broadband etc. bill, so I phone Plusnet about it and got a small amount refunded in January. I notice Plusnet are still charging me the full amount, for my current bill and last months bill. Am I misunderstanding how this referral system works, or have Plusnet made an error please? 

4 REPLIES
Moderator
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Registered: 11-01-2008

Re: Bill discount for having made a referral

You can see your referral's here https://www.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

harrym1byt
Rising Star
Posts: 160
Thanks: 19
Registered: 15-10-2016

Re: Bill discount for having made a referral


Which says I have £1.75 credit, which will be deducted from my next bill 07/03/2018 - so I am still lost, failing to understand the referral/deduction process....
Does it accrue to a certain level, then get deducted or how does it work?
 
 
Moderator's note by Adie (Dvorak): Full quote of preceding post removed as per the forum rules
Moderator
Moderator
Posts: 18,003
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Fixes: 154
Registered: 11-01-2008

Re: Bill discount for having made a referral

It should come off your bill every month

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
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Registered: 30-07-2007

Re: Bill discount for having made a referral

Fix

Unless the broadband component of the account is less than the referral value.

Referrals are ONLY applied  to broadband costs not phone line rental. So if you have any discounts which bring the bb cost down below  the referral value then the referrals will accrue each month until they are greater than £5 and then it's credited back to your bank account used for the DD