Bill discount for having made a referral
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Bill discount for having made a referral
07-02-2018 4:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In November I made a referral. I received no discount on my phone+broadband etc. bill, so I phone Plusnet about it and got a small amount refunded in January. I notice Plusnet are still charging me the full amount, for my current bill and last months bill. Am I misunderstanding how this referral system works, or have Plusnet made an error please?
Fixed! Go to the fix.
Re: Bill discount for having made a referral
07-02-2018 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Bill discount for having made a referral
on 07-02-2018 7:03 PM - last edited on 07-02-2018 7:06 PM by dvorak
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Which says I have £1.75 credit, which will be deducted from my next bill 07/03/2018 - so I am still lost, failing to understand the referral/deduction process....
Does it accrue to a certain level, then get deducted or how does it work?
Moderator's note by Adie (Dvorak): Full quote of preceding post removed as per the forum rules
Re: Bill discount for having made a referral
07-02-2018 7:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
07-02-2018 7:32 PM - edited 07-02-2018 7:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unless the broadband component of the account is less than the referral value.
Referrals are ONLY applied to broadband costs not phone line rental. So if you have any discounts which bring the bb cost down below the referral value then the referrals will accrue each month until they are greater than £5 and then it's credited back to your bank account used for the DD
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Bill discount for having made a referral