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Bill Problem

elisabethleech
Newbie
Posts: 1
Registered: ‎10-01-2017

Bill Problem

Hello I am on plusnet anytime 300 but i have been charged £36 for my international calls but some of them have no charge. Any idea why anybody?

3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Bill Problem

perhaps the 30 minute per call free limit

Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Bill Problem

Hi there,

 

Looking at your account you've not been charged until you reached the 300 minutes total allowed, once you reached this you started to get billed for international calls.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Phil_Cleary
Dabbler
Posts: 14
Thanks: 6
Registered: ‎04-05-2016

Re: Bill Problem

If you're making a lot of international calls, probably worth using http://www.18185.co.uk/ which works fine with Plusnet landlines.  Their international call rates are a lot lower than Plusnet's - especially for calls to mobiles.