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Bill Problem

elisabethleech
Newbie
Posts: 1
Registered: ‎10-01-2017

Bill Problem

Hello I am on plusnet anytime 300 but i have been charged £36 for my international calls but some of them have no charge. Any idea why anybody?

3 REPLIES 3
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Bill Problem

perhaps the 30 minute per call free limit

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Bill Problem

Hi there,

 

Looking at your account you've not been charged until you reached the 300 minutes total allowed, once you reached this you started to get billed for international calls.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Phil_Cleary
Grafter
Posts: 33
Thanks: 17
Registered: ‎04-05-2016

Re: Bill Problem

If you're making a lot of international calls, probably worth using http://www.18185.co.uk/ which works fine with Plusnet landlines.  Their international call rates are a lot lower than Plusnet's - especially for calls to mobiles.