Bill Pending
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Bill Pending
17-09-2014 1:59 PM
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Could a member of the Plusnet team tell me why this month's bill has not been paid? The bill was for 13th September 2014 and the money has still not been taken from my account. On the member center it says
13/09/2014 Pending Scheduled Payments
Please advise
Many thanks
Re: Bill Pending
17-09-2014 2:18 PM
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Also the money may have left the bank account but Plusnet's system might not yet have recorded receipt.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Bill Pending
17-09-2014 2:23 PM
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Re: Bill Pending
17-09-2014 2:24 PM
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It usually takes around three, but on occasion it can take up to five working days for a Direct Debit to leave your bank.
As we requested the payment on a Saturday, I'd imagine that it's still in the process of being taken.
If there's any problems taking payment, we will let you know free of consequence. But we are certainly not worried from our side as this is reasonably procedural.
Re: Bill Pending
17-09-2014 2:28 PM
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Re: Bill Pending
17-09-2014 2:47 PM
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P.S. Welcome to the forums
Re: Bill Pending
17-09-2014 2:56 PM
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The current (it's allegedly being replaced "sometime") PN system for DD's is notoriously fragile during the setup phase, though once "up and running" seems to work OK.
Quote from: Wstewart1986 Will keep an eye
If you're not sure what's going on you may want to contact your bank (by phone) and ask them what they can see. Failed or pending requests will be visible to them but won't show in your account.
Also, if you have online banking, depending who it's with, you may be able to see yourself whether a DD has been set up and authorised. Though usually this is a single-stage process done with the first payment.
Re: Bill Pending
17-09-2014 8:21 PM
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Re: Bill Pending
18-09-2014 10:40 AM
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I'm keeping a personal eye on your account to ensure it goes through.
I can't really attest for what your bank says, but I'd suggest that if it still hasn't gone out by Monday, I'll look into it and contact you.
Re: Bill Pending
18-09-2014 10:55 AM
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Re: Bill Pending
22-09-2014 12:56 PM
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Thanks again
Re: Bill Pending
22-09-2014 3:47 PM
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