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Bill Payment

thekmkit
Hooked
Posts: 5
Registered: ‎17-07-2018

Bill Payment

Hello,

I had a personal emergency to leave UK urgently 2 years ago so I did not know about the outstanding fees, sorry about that. Recently, I just found out that I still owe Plusnet £138.10, can I clear the balance £138.10 online? And how to pay it online?
 
Sorry about that and thank you very much!
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: Bill Payment

Hi @thekmkit

I'm sorry for the circumstances you've had to leave. 

How long ago was this? I've just tried to find your account from the details you've added in your forum profile, but the account's showing to have been archived in our systems due to how long ago it was closed.

Have we recently sent you a reminder to pay, or has a debt collections agency got in touch with you?

Feel free to drop me a private message if you prefer to take this privately. 

[edit]

I can see you've said this was around two years ago, in this case I suspect you've been contacted by a debt collections agency? If that's the case, you'd need to call the company who had got in touch with you, or if they offer an online payment through their website you could try paying that way. Let me know though if you need further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet