cancel
Showing results for 
Search instead for 
Did you mean: 

Bill Explained

Ellsey
Browser
Posts: 1
Registered: ‎14-08-2021

Bill Explained

Hi, when I signed up to Plusnet last month I was supposed to be paying £28.22. So why am I being charged £29.64? Also when it is free evening and weekend calls what classes as 'evening'? As I was also charged £2.13 for making a call at 18:19. I thought evening was anytime after 18:00?

2 REPLIES 2
agedgopher
All Star
Posts: 466
Thanks: 299
Fixes: 15
Registered: ‎02-12-2016

Re: Bill Explained

I think that the time band was changed many years ago and it is now 7 pm to 7 am .

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,182
Thanks: 309
Fixes: 114
Registered: ‎26-03-2018

Re: Bill Explained

Hi @Ellsey,

Just to clarify, the Evening period would be from 7PM to 7AM. For further information, please see this article on our site.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team