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Bill Error

killswitch73
Dabbler
Posts: 19
Registered: ‎01-11-2012

Re: Bill Error

Thank you .. perhaps you can adjust my bill before it comes out my account as i will have a bank charge .
jim:quote
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Bill Error

@killswitch73
I've tried calling you but couldn't get through.
I have issued a refund against your account and I have popped a ticket on your account to give you some information.
I'm really sorry that this happened in the first place.
killswitch73
Dabbler
Posts: 19
Registered: ‎01-11-2012

Re: Bill Error

Quote from: James
@killswitch73
I've tried calling you but couldn't get through.
I have issued a refund against your account and I have popped a ticket on your account to give you some information.
I'm really sorry that this happened in the first place.

Ok thanks james , i jst got worried .

i hope its not going to be re-accuring each month .
thanks for sorting it out though , top notch service there must say.

p.s  i heard both phones ringing but couldnt answer due to my little one playing up .
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Bill Error

No worries!
It really shouldn't happen again but if you have a problem, drop me a PM and I'll get on it straight away.
MrJasinski
Dabbler
Posts: 22
Registered: ‎27-02-2013

Re: Bill Error

Hi James - checked the bank account and annoyingly on the same day I had the same money taken out for a PayPal transaction! However as the email I got said I had paid, I had no reason to think otherwise.
Would it be allowed to be setup retrospectively?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Bill Error

Hi there,
If you can sign up for LRS again, I'm happy to refund the difference in costs for your last invoice.
MrJasinski
Dabbler
Posts: 22
Registered: ‎27-02-2013

Re: Bill Error

Top man - what's the best way of doing so? Would prefer online if possible
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Bill Error

Sure, just visit http://plus.net/rentalsaver and you'll be able to apply through there.
Let me know once it's been done and I'll sort everything out from our end.
MrJasinski
Dabbler
Posts: 22
Registered: ‎27-02-2013

Re: Bill Error

Quote
Your payment for Line Rental Saver has been successful.

Thanks! Any chance you could sort out my other call just as brilliantly  Wink