Bill Error
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Bill Error
26-03-2013 10:14 AM
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I've logged a support call but was hoping that someone could help here (sound familiar?)
I paid 12 months up front for Unlimited broadband etc but I just got an invoice for over £25. Seen a few topics on the forum in-and-around similar issues. Can someone please advise?
Thanks in advance,
JJ
Why have i been billed for line rental when i have paid for 12 month upfront ??
26-03-2013 1:08 PM
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this needs sorting /
phone lines to plusnet are a JOKE on hold for 20 mins everytime and then get shut off ..sort it or im off .
Re: Bill Error
26-03-2013 1:12 PM
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Quote There has not been a payment made for the line rental saver (LRS) product. Therefore, a monthly line rental costs has been applied to your account.
I got an email stating the payment has been paid and the money has been taken out my account!!!
Re: Why have i been billed for line rental when i have paid for 12 month upfront ??
26-03-2013 1:15 PM
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Re: Why have i been billed for line rental when i have paid for 12 month upfront ??
26-03-2013 1:18 PM
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Re: Why have i been billed for line rental when i have paid for 12 month upfront ??
26-03-2013 1:23 PM
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Doesn't seem we're the only ones in this boat unfortunately
Re: Bill Error
26-03-2013 1:25 PM
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Re: Bill Error
26-03-2013 2:00 PM
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Thanks for your time on the phone just now.
As per our discussion, if you could attach a copy of your bank statement to the open ticket, I'll chase this up with our finance team.
Re: Bill Error
26-03-2013 2:07 PM
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Re: Bill Error
26-03-2013 2:13 PM
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Thanks!
Re: Bill Error
26-03-2013 2:31 PM
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Re: Bill Error
26-03-2013 2:40 PM
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Re: Bill Error
26-03-2013 2:41 PM
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We're not seeing these payments as having been taken so I need proof in the form of a bank statement to be able to show to finance that the money has been taken.
You're more than welcome to create a ticket and attach a statement to it and drop me a PM with the ticket number.
Re: Bill Error
26-03-2013 3:36 PM
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Quote from: James Yep - I suspect this is part of the same problem (if it exists).
We're not seeing these payments as having been taken so I need proof in the form of a bank statement to be able to show to finance that the money has been taken.
You're more than welcome to create a ticket and attach a statement to it and drop me a PM with the ticket number.
It my invoices online in my account it says i have paid the full 12 months ..my plusnet user name is same as forum name .
Re: Bill Error
26-03-2013 3:41 PM
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I can't see any reason why you have been billed for line rental. I'm going to have a quick chat with some of our dev guys.
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