cancel
Showing results for 
Search instead for 
Did you mean: 

Bill Change ???

Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Bill Change ???

I pay 11.49 a month, just got a nemail saying 16.49pound is coming out !
"We'll soon be taking a payment of £16.49, for your Plusnet service. This
will leave your account on or after 06/01/2011. "
On the invoice it says this
"5GB Additional Data Transfer Charge Until 02/01/2011  4.26 £0.74 £5.00"
I dont have any extra GBs extra a month but plusnet decided that i wanted extra GB
Really dissapointed.
10 REPLIES
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Bill Change ???

got another email
"You've now used up your product's broadband usage allowance of 60GB. We've added a further 5GB of usage for the month to your account, which will add a £5.00 charge to your next subscription charge.
If you use up the additional usage before the end of your billing month, we'll continue to add more usage at the same rate."
I have set up so no extra GBS will be used if i go over.
Angry
gswindale
Grafter
Posts: 942
Registered: 05-04-2007

Re: Bill Change ???

What does
https://portal.plus.net/data_transfer_watch/
say in your member centre?
Also, what does
https://portal.plus.net/view_my_broadband_usage/index.php
show as your usage?
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Bill Change ???

Maximum extra monthly spend:
    £ Not Set
Paid-for usage 118.61MB 8am - Midnight
Paid-for allowance: Up-to 60GB 8am - Midnight
Key: Peak usage Free usage: 416.95MB Midnight - 8am
  Total usage: 535.56MB
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Bill Change ???

Ive had nothing but bother with plusnest all month my internet going off and on to no fault of my own now overcharging?
Starting to lose faith in PN tbh.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Bill Change ???

thats this month what did it  say for last month, click button lower down page
View this month's usage View your usage history
I am a cheap skate on Value
Billing Period Paid-for usage Free usage Total usage
24 Nov - 24 Dec 8.06GB 1.29GB 9.35GB
24 Oct - 24 Nov 7.55GB 3.72GB 11.27GB
24 Sep - 24 Oct 5.99GB 1.38GB 7.36GB
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Bill Change ???

02 Dec - 02 Jan 60.21GB 31.25GB 91.46GB
02 Nov - 02 Dec 54.16GB 21.73GB 75.88GB
02 Oct - 02 Nov 44.39GB 27.25GB 71.64GB
But it shouldent matter what i used i shouldent of been able to use a extra 5 GB because i dont have a price set for using it.
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Bill Change ???

But you do - the default is to buy extra if you use your allowance - and you would have been emailed that you were approaching the limit
Quote from: Y2J
Maximum extra monthly spend:
    £ Not Set
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Bill Change ???

well i have gone over before and it just goes to low speed so all of sudden its starts charging now does it?
never happend before been with PN since 07 so...
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Bill Change ???

Presumably when you changed to Extra from your previous product you didn't reset the limit
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Bill Change ???

fair enough then.
ta