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Biilling

FIXED
fphipps
Hooked
Posts: 5
Registered: ‎12-11-2020

Biilling

 i have been waiting for plusnet to get back to me since  september

as i had no internet for two days and lost two days wages

since then i have left them and they want £147.00

i have so many mesaages if you ring they cut you off

no one answers your help assistant what does one do

3 REPLIES 3
jgb
Aspiring Champion
Posts: 603
Thanks: 416
Fixes: 15
Registered: ‎01-08-2007

Re: Biilling

@fphipps 

Plusnet have cut back their Customer Service channels greatly. If you have no joy by phone or on these forums, I suggest you can only follow the Complaints Code of Practice (see the bottom of this page). However note that Chat does not now exist and also that there is now no link in the text to raise a ticket to the Complaints Team. Therefore the only method appears to be by post. I suggest Recorded Delivery so that it is traceable. Good luck!

Mav
Moderator
Moderator
Posts: 20,719
Thanks: 3,942
Fixes: 434
Registered: ‎06-04-2007

Re: Biilling

Fix
Moderator's note(s):

Thread moved from General Chat to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

fphipps
Hooked
Posts: 5
Registered: ‎12-11-2020

Re: Biilling

i have now had a letter from a debt collector

plusnet have said they have tried to contact me on a number of ocassions

lies