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Best way to change to Plusnet
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Best way to change to Plusnet
26-11-2012 10:49 PM
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I've been a metronet customer for the past 6 years. The time to move home has come - like a mile away :). So I thought it would be a good time to move to Plusnet.
I want a broadband and phone deal. I'm looking at the Extra Boradband And Call package with line rental paid a year in advance. And the package has a half price BB for 12 months.
What is the recommended path to do the change? Close my Metronet account and buy the new product online? Do I lose any benefits? Would it be possible to keep my current phone number (although not mandatory)?
Any advise would be very much appreciated.
Thanks
I want a broadband and phone deal. I'm looking at the Extra Boradband And Call package with line rental paid a year in advance. And the package has a half price BB for 12 months.
What is the recommended path to do the change? Close my Metronet account and buy the new product online? Do I lose any benefits? Would it be possible to keep my current phone number (although not mandatory)?
Any advise would be very much appreciated.
Thanks
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Re: Best way to change to Plusnet
27-11-2012 9:29 AM
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Hi there,
To address your questions:
Yes - though I'd recommend calling our sales line as they'll be able to help you and will make all the necessary arrangements on your behalf.
Not that I can think of, no... do you have any benefits on your Metronet account?
As you're not moving too far it's likely you'll still be connected to the same exchange, so keeping the same number is possible. I can't say it's guaranteed though.
Hope that helps
To address your questions:
Quote from: mnUser What is the recommended path to do the change? Close my Metronet account and buy the new product online?
Yes - though I'd recommend calling our sales line as they'll be able to help you and will make all the necessary arrangements on your behalf.
Quote from: mnUser Do I lose any benefits?
Not that I can think of, no... do you have any benefits on your Metronet account?
Quote from: mnUser Would it be possible to keep my current phone number (although not mandatory)?
As you're not moving too far it's likely you'll still be connected to the same exchange, so keeping the same number is possible. I can't say it's guaranteed though.
Hope that helps
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Re: Best way to change to Plusnet
28-11-2012 10:04 AM
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Quote from: Matt Not that I can think of, no... do you have any benefits on your Metronet account?
No, I don't. Sorry for the confusion, I was thinking more like, there was a better way to make the change so it could be sorted out quickly and keeping my details. But as you mentioned a call can help me sort it out so that's good enough.
Quote from: Matt Hope that helps
It did. I'll give them a call. Thanks for your help!
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