Bereavement

[#1]

HI could someone please help as your email address given does not work!  my mother sadly passed away and you are texting her phone re not getting paid and I am trying to close her account.  Can someone help please or give me an email address that works.  Many thanks.

[#2]

Hey there @suehayes40, thanks for reaching out to us here. 

I'm really sorry to read about the recent passing of your mother, please accept my sincerest condolences for your loss. I'd recommend ringing through to our Customer Options team on 0800 013 2632 and they can start the closure process for the account. If you'd prefer not to speak over the telephone you can send a copy of the death certificate to postroom@plus.net along with the full address with postcode, account holders full name, the account username (if you know it) and your full name, if you'd prefer the account to be closed or transferred to next of kin and a number to contact you on (incase we need to contact you). 

Thank you and take care. 

[#3]

Thank you Mads for you condolence.  Sadly thats the email address I said doesnt work. Its not complete.  Do you have another? 

[#4]

Apologies that's not working for you, is there an error message coming back to you? Have you tried sending an email to the Postroom address via an alternative email address just incase the one you're originally using isn't working? If all else fails please call into the Options team or write in to us at: 

Plusnet Plc, 

The Balance, 

2 Pinfold Street,

Sheffield,

S1 2GU

Thanks. 

[#5]

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@suehayes40 wrote:

...the email address I said doesnt work. Its not complete.

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"Not complete" makes me wonder whether it's possible that you're not including the full stop between "plus" and "net"?

[#6]

Is the correct email address documents@plus.net as mentioned by Chris. I know it's a few years ago but I do remember using that address when sending a pdf copy of a PoA.

[#7]

email went through yet no reply

[#8]

Hi Sue, I'm really sorry to hear about your recent loss too. Could you send me a private message with the account's username and your email address please so I can chase this up for you?