Bereavement in Help and Support

[#1]

Having failed miserably to inform the Team of my fathers bereavement via telephone - because I didn't know his password and username (!), I emailed Postroom@plus.net with death certificate and a short note stating the facts and date of death etc. as the Customer Service suggested I do.

Literally no response whatever and recently chased the email and have since received a letter (to my fathers address not mine)stating a payment has been missed by my dead father and  would be passed on to a third party debt recovery agency!!

What an absolute joke....

Shocking customer service

[#2]

I'm really sorry to hear about this Natalie.

If you can PM me your username we'll chase this up for you.

[#3]

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@MatthewWheeler wrote:

If you can PM me your username we'll chase this up for you.

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@MatthewWheeler

@Natalie100_1 stated quite clearly that she/he doesn’t know the username. Perhaps you could find another way of identifying the relevant account?

[#4]

We are very sorry for your loss, please accept our sincere condolences during this difficult time. Please can you private message me a contact telephone number for yourself, or the postcode as well as name the account is under and I will take ownership of this for you.