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Bereavement - and what to do next?

shelfhx
Dabbler
Posts: 11
Registered: 01-05-2009

Bereavement - and what to do next?

A friend of mine passed away on February 1st and I'm helping to deal with the estate. I believe he may have been in the process of switching broadband providers from O2 to Plusnet, but I'm not certain of this, and have no details of any account he may have had at Plusnet.
What I do know is that O2 has been his broadband provider from January 2010 and still is, but a DD to Plusnet was setup on 9th October 2012 and two payments of ~£6.95 have been taken, the first on or around 17th December 2012 and the second on or around 17th January 2012.
The family have no interest in maintaining a broadband connection, but I don't know who to contact to cancel any account at Plusnet, and to request a refund of the DD payments as I don't believe any service has yet been provided.
I'm hoping someone can help with this.
6 REPLIES
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: 16-02-2010

Re: Bereavement - and what to do next?

Its best to raise a ticket with Plusnet to get it sorted, or call them.
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Bereavement - and what to do next?

Moved to Accounts and Billing but I am not sure how to handle this given the Data Protection Rules - best to wait for it to be picked up in the  morning
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Bereavement - and what to do next?

Hi there,
I'm very sorry to hear that, condolences on your loss. If you give our support team a call they'll be able to sort things out for you.
shelfhx
Dabbler
Posts: 11
Registered: 01-05-2009

Re: Bereavement - and what to do next?

Hi Matt,
I'll do that.
Thanks.
histon
Newbie
Posts: 4
Registered: 08-03-2013

Re: Bereavement - and what to do next?

I hope you've had better luck than me - I've now been 64 MINUTES on hold, via 3 departments and cut off once to report a bereavement/cancel a line.
I will NEVER recommend PlusNet again.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Bereavement - and what to do next?

Hi histon,
Sorry to see and hear in regards to all aspects of your post.
Apologies for the wait, I hope you managed to get everything arranged that you needed too, if there's anything you do need assistance with please let me know.
Chris