I informed Plusnet that my mother passed away on 02 November. As I fortunately know the account login details I can see that an account closure request was made stating that the customer had passed away. However the next action was merely to suspend the account, and subsequent bill payment requests (final bill I hope, it has not been clarified?) have been sent only to my mothers email address.
Surely once Plusnet are informed someone has died, subsequent payment requests should be sent by post, ideally to the executor (myself) or to the customer address as it is unlikely the email is actively monitored?
Could you clarify Plusnet's current bereavement process? Should I receive a final bill or account closure statement by post? The account currently says the next bill will be due in December, for what service?