Being overcharged!

[#1]

Hi,

Thought I'd post here as chat is disabled for being too busy and phoning has a 30 min wait!

I've recently switched to fibre (which was guaranteed at 33mbps but randomly fluctuates from 22-34mbps?!? Would be nice if you'd sort that out too) but the main problem is on my last 2 bills I've been charged £26.99. when I switched I was quoted the price would be £24.99 and have a confirmation email to say that. Contact me asap with a resolution.
Thanx

[#2]

Hello @jeldan,

Thanks for getting in touch and we are sorry to hear about wait times you have experienced. I have responded via your account here, please get back to us if you need any further assistance.

[#3]

Hi,

Thanx for rectifying my problem.

I'll add a new thread fory other problem as that wasn't addressed

[#4]

Hi @jeldan,

No problem! I can see that you've opened up a new thread regarding the other problem - we'll be back in touch shortly once we've looked into this issue.