cancel
Showing results for 
Search instead for 
Did you mean: 

Being informed of early cancellation fee on end of contract?

lynnleeper2
Interested
Posts: 1
Registered: ‎30-03-2020

Being informed of early cancellation fee on end of contract?

I recently decided to move to another provider for phone and broadband as my plusnet contract was coming to an end and I had found a better price.

 

As instructed on the site I allowed the new provider to contact plusnet.

 

The ending date on the contract was given to me as 10/4 and since this date was unavailable due to it being a holiday weekend (Easter Friday) I was given a date of 14/4 by the new provider. 

 

I've now been sent an email with regards to my phone service saying that because I have not reached the minimum term I will be charged early cancellation charges.

 

How can I not have reached the minimum term when Plusnet themselves have informed me of the end of the contract and my moving day is after the end of the contract?