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Being charged too much

upychap71
Newbie
Posts: 1
Registered: ‎20-03-2019

Being charged too much

So my contract ended . Payments until then were a steady 25:99

so  -    Jan 2nd 2019 billed 25:99

then   Jan 29th 2019 billed 34:98

 

called plusnet, they told me my contract had ended and needed to arrange another.

Agreed to 29:99 a month, but then was billed as follows : 

 

          Feb 13th 2019 billed 48:29

      March   1st 2019 billed 43:69

Called Plusnet and asked why I was charged so much more and was given an explanation that made no sense and when I asked for an explanation he just repeated what he had said.

 

I feel robbed by Plusnet , already I have paid 150:00  and am awaiting my next bill

      

           

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 455
Thanks: 58
Fixes: 21
Registered: ‎06-08-2018

Re: Being charged too much

Hi @upychap71

Thanks for getting in touch and I am sorry if you have had issues with your invoices.

I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team