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Being charged too much

upychap71
Newbie
Posts: 1
Registered: ‎20-03-2019

Being charged too much

So my contract ended . Payments until then were a steady 25:99

so  -    Jan 2nd 2019 billed 25:99

then   Jan 29th 2019 billed 34:98

 

called plusnet, they told me my contract had ended and needed to arrange another.

Agreed to 29:99 a month, but then was billed as follows : 

 

          Feb 13th 2019 billed 48:29

      March   1st 2019 billed 43:69

Called Plusnet and asked why I was charged so much more and was given an explanation that made no sense and when I asked for an explanation he just repeated what he had said.

 

I feel robbed by Plusnet , already I have paid 150:00  and am awaiting my next bill

      

           

1 REPLY 1
Plusnet Alumni (retired) Warwick
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Being charged too much

Hi @upychap71

Thanks for getting in touch and I am sorry if you have had issues with your invoices.

I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch.