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Being charged too much since upgrading to fibre?

FIXED
kidgorgeous
Dabbler
Posts: 24
Thanks: 2
Registered: ‎02-11-2018

Being charged too much since upgrading to fibre?

My monthly bill appears to be 35.98 but when i upgraded to fibre it stated my monthly payments would be £28.99 a month?

I have found an email from plusnet confirming the lower price, can this be looked into?

3 REPLIES 3
kidgorgeous
Dabbler
Posts: 24
Thanks: 2
Registered: ‎02-11-2018

Re: Being charged too much since upgrading to fibre?

Just realised these log in details for this forum might be connected to my parents account which i pay for and are on adsl.  could i pm someone to look into my account problem?

 

 

WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Being charged too much since upgrading to fibre?

Fix

Hey @kidgorgeous, feel free to drop me a PM and I'll sort that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
kidgorgeous
Dabbler
Posts: 24
Thanks: 2
Registered: ‎02-11-2018

Re: Being charged too much since upgrading to fibre?

Thanks for sorting this for me.