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Being charged too much since upgrading to Fibre Extra

CaptainHug
Hooked
Posts: 7
Registered: ‎12-04-2020

Being charged too much since upgrading to Fibre Extra

Hi,

 

Recently we upgraded to Fibre Extra on a Fixed deal, the terms of which should be:

 

• Broadband package: Unlimited Fibre Extra
• Phone package: Anytime
• Contract: 18 months
• Hardware: None
This will change over on 14th April 2020 and your new cost per month will be £37.99.

 

For the last 2 months since being upgraded, the bills have been coming through with a Monthly Charge of £44.01 instead of the £37.99 that I had agreed to with the Fixed deal.

 

Monthly charges:
£44.01

Line Rental £19.99
Voicemail £0.00
Plusnet Anytime £8.00
Caller Display £0.00
Plusnet Call Protect £0.00
Unlimited Fibre Extra £20.99
Discount -£4.97

 

Please could someone look into this, fixing it for all future bills and refunding the excess money that has already been taken from us in the last 2 bills.

 

Thank you.

2 REPLIES 2
tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 457
Thanks: 63
Fixes: 29
Registered: ‎30-03-2020

Re: Being charged too much since upgrading to Fibre Extra

Hello @CaptainHug Smiley I have looked into this and reviewed it on your account here.

 Noor
 Plusnet Help Team
CaptainHug
Hooked
Posts: 7
Registered: ‎12-04-2020

Re: Being charged too much since upgrading to Fibre Extra

Hi @tinytaco - thank you for your help.