Being charged too much since upgrading to Fibre Extra

[#1]

Hi,

Recently we upgraded to Fibre Extra on a Fixed deal, the terms of which should be:

• Broadband package: Unlimited Fibre Extra
• Phone package: Anytime
• Contract: 18 months
• Hardware: None
This will change over on 14th April 2020 and your new cost per month will be £37.99.

For the last 2 months since being upgraded, the bills have been coming through with a Monthly Charge of £44.01 instead of the £37.99 that I had agreed to with the Fixed deal.

Monthly charges:
£44.01

Line Rental £19.99
Voicemail £0.00
Plusnet Anytime £8.00
Caller Display £0.00
Plusnet Call Protect £0.00
Unlimited Fibre Extra £20.99
Discount -£4.97 

Please could someone look into this, fixing it for all future bills and refunding the excess money that has already been taken from us in the last 2 bills.

Thank you.

[#2]

Hello @CaptainHug I have looked into this and reviewed it on your account here.

[#3]

Hi @tinytaco - thank you for your help.