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Being charged in error

Hooked
Posts: 8
Registered: ‎17-06-2017

Being charged in error

In early February I moved house. Since then Plusnet have tried to charge me for a non-existent fibre service at an address where I don’t live. Endless phone calls and online messages bring assurances the problem with the account, which they acknowledge, will be fixed. But it never is. I just keep getting bills followed by emails and text messages ask for payment. I am at my wit’s end as to how to get them to put things right.
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Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: Being charged in error

Hi avanklav,

 

I am sorry to note the inconvenience.

 

Since your message, I see that my colleague, Anoush, has resolved your complaint here: https://www.plus.net/wizard/?p=view_question&id=202722766

 

If you have any further questions, please reply via the complaint thread.

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team