Being charged in error

[#1]

In early February I moved house. Since then Plusnet have tried to charge me for a non-existent fibre service at an address where I don’t live. Endless phone calls and online messages bring assurances the problem with the account, which they acknowledge, will be fixed. But it never is. I just keep getting bills followed by emails and text messages ask for payment. I am at my wit’s end as to how to get them to put things right.

[#2]

Hi avanklav,

I am sorry to note the inconvenience.

Since your message, I see that my colleague, Anoush, has resolved your complaint here: https://www.plus.net/wizard/?p=view_question&id=202722766

If you have any further questions, please reply via the complaint thread.

Best Wishes

- Ken