cancel
Showing results for 
Search instead for 
Did you mean: 

Being charged for free evening and weekend calls

hudsons82
Interested
Posts: 2
Registered: ‎04-05-2020

Being charged for free evening and weekend calls

Recently my bills have been creeping up. Having checked the itemised list for call charges for the past 3 months, I have realised that im being charged for calls that should be included in our free calls tariff. Can someone look into this please?
5 REPLIES 5
198kHz
Seasoned Hero
Posts: 5,519
Thanks: 2,431
Fixes: 36
Registered: ‎30-07-2008

Re: Being charged for free evening and weekend calls

@hudsons82 Welcome to the forum. 🙂

Any calls starting 0844, 0871, 09, 07?

Any over 60 minutes?

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
hudsons82
Interested
Posts: 2
Registered: ‎04-05-2020

Re: Being charged for free evening and weekend calls

Nope, all within the rules!

The billing errors seem to be after i renewed my contract.
198kHz
Seasoned Hero
Posts: 5,519
Thanks: 2,431
Fixes: 36
Registered: ‎30-07-2008

Re: Being charged for free evening and weekend calls

Hmm, that may well be significant.

Hang in here and one of the Help Team will be along soon to advise.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,518
Thanks: 535
Fixes: 149
Registered: ‎27-04-2007

Re: Being charged for free evening and weekend calls

Hi there, 

 

I've just had a look through your 3 most recent bills and the chargeable calls do seem to be correct in relation to your call tariff, please take a look at the details here for the Evenings and Weekends package: https://www.plus.net/help/legal/residential-phone-tariffs/

 

It would also be worth checking the itemised phone bill here: https://www.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date=

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 27,772
Thanks: 5,790
Fixes: 1,399
Registered: ‎11-01-2008

Re: Being charged for free evening and weekend calls


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'