Being charged for free evening and weekend calls
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Being charged for free evening and weekend calls
16-05-2020 9:21 AM
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Re: Being charged for free evening and weekend calls
16-05-2020 9:56 AM
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@hudsons82 Welcome to the forum. 🙂
Any calls starting 0844, 0871, 09, 07?
Any over 60 minutes?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Being charged for free evening and weekend calls
16-05-2020 10:00 AM
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The billing errors seem to be after i renewed my contract.
Re: Being charged for free evening and weekend calls
16-05-2020 10:02 AM
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Hmm, that may well be significant.
Hang in here and one of the Help Team will be along soon to advise.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Being charged for free evening and weekend calls
17-05-2020 10:34 AM
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Hi there,
I've just had a look through your 3 most recent bills and the chargeable calls do seem to be correct in relation to your call tariff, please take a look at the details here for the Evenings and Weekends package: https://www.plus.net/help/legal/residential-phone-tariffs/
It would also be worth checking the itemised phone bill here: https://www.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date=
Re: Being charged for free evening and weekend calls
17-05-2020 10:39 AM
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Moderators Note
This topic has been moved from Home Phone to My Account / Billing
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