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Being charged even after I've left

Rising Star
Posts: 51
Thanks: 13
Fixes: 3
Registered: ‎14-08-2019

Being charged even after I've left

Bill issued £17.92 for service from 19/6. However this account ceased on 18/6, and was cancelled on 18/5/2020 ie one calendar month notice was given, before end of the fixed term contract which expired on 19/6.

 

No response to ticket 202879276 for over 4 days.

2 REPLIES 2
Rising Star
Posts: 51
Thanks: 13
Fixes: 3
Registered: ‎14-08-2019

Re: Being charged even after I've left

Well, that's the direct debit cancelled. Perhaps Plusnet will respond to the ticket then.

Rising Star
Posts: 51
Thanks: 13
Fixes: 3
Registered: ‎14-08-2019

Re: Being charged even after I've left

Twittering @plusnethelp seems to provoke a response quicker than Plusnet's own ticketing system.