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Being charged after Ive moved to another provider

hoobieyoo
Newbie
Posts: 2
Registered: 29-05-2016

Being charged after Ive moved to another provider

Hi,
I moved to Talk Talk last month and my DD was settled with you and my DD cancelled (by you presumably). In the past week though I've received a message saying I owe £13.99 and I don't know why.

Everything was settled!

Can you help please?
Tags (2)
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Being charged after Ive moved to another provider

Hey there. It appears that your account wasn't closed because the direct debit was still pending. Now that the direct debit instruction has been cancelled, we'll close your account over the next few days. I can see that you've paid your cancellation charges, so please ignore all further automated requests for further payment whilst we close your account.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
hoobieyoo
Newbie
Posts: 2
Registered: 29-05-2016

Re: Being charged after Ive moved to another provider

Thanks. I'm still receiving emails asking for payment
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Being charged after Ive moved to another provider

Thanks for letting us know. I've closed your account myself now. Sorry about the delay.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support