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Being charged after Ive moved to another provider

hoobieyoo
Newbie
Posts: 3
Registered: 29-05-2016

Being charged after Ive moved to another provider

Hi,
I moved to Talk Talk last month and my DD was settled with you and my DD cancelled (by you presumably). In the past week though I've received a message saying I owe £13.99 and I don't know why.

Everything was settled!

Can you help please?
Tags (2)
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Being charged after Ive moved to another provider

Hey there. It appears that your account wasn't closed because the direct debit was still pending. Now that the direct debit instruction has been cancelled, we'll close your account over the next few days. I can see that you've paid your cancellation charges, so please ignore all further automated requests for further payment whilst we close your account.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
hoobieyoo
Newbie
Posts: 3
Registered: 29-05-2016

Re: Being charged after Ive moved to another provider

Thanks. I'm still receiving emails asking for payment
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Being charged after Ive moved to another provider

Thanks for letting us know. I've closed your account myself now. Sorry about the delay.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff