Being billed for two weeks after i have left
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Being billed for two weeks after i have left
03-06-2016 9:39 AM - edited 03-06-2016 9:45 AM
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Hello,
Plusnet informed me my new provider is taking over my service on 15 june. My contract ended on 2 june, and i was wondering why i have been sent a bill including charges up to 3rd of july? You were given the two weeks notice at the end of May.
Re: Being billed for two weeks after i have left
03-06-2016 9:57 AM
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Although you currently have a migration in place, a standard monthly invoice would be generated as normal and then once the service has migrated away we will issue a refund for the time that the service was not with us during that billing period.
If we were to generate a one-off invoice only covering up to the day the service is expected to leave us, but then the service ended up remaining with us for whatever reason (new provider experienced problems with the orders or if you changed your mind and cancelled with the new provider etc.) then this would cause billing moving forward to be misaligned.
Providing the migration away goes as expected, you'll get a refund for the difference you've mentioned.
I hope that clears things up
Re: Being billed for two weeks after i have left
03-06-2016 10:10 AM
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Thanks for explaining. Then who will I have to beg for a refund? Will I have to come on here again or will I get it automatically?
Re: Being billed for two weeks after i have left
03-06-2016 10:20 AM
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It should be picked up and issued by our billing team shortly after the services migrate away, however feel free to give us a nudge on the forums once the service has migrated away and we can look in to that for you.
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