Being billed for 1 second call to 123 Phantom call
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Being billed for 1 second call to 123 Phantom ...
Being billed for 1 second call to 123 Phantom call
14-05-2020 9:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Dear Billing
I have just looked at my upcoming bill from plusnet and I can see a 1 second call to 123 at a cost of 50p this was made on the 23/04/2020 at 13.06.25. not even time to hear the time.?
I do no use this number and never have done so would you please explain this charge.
I can see from here that I'am not the only customer complaining about this phantom call to 123 from Plusnet.
Regards John
Re: Being billed for 1 second call to 123 Phantom call
14-05-2020 12:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @manderjc, thank you for getting in touch.
This could be due to an engineer testing at the exchange. I have credit the charge off for you.
Thank you for your patience.
Re: Being billed for 1 second call to 123 Phantom call
14-05-2020 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks you for dealing with the charge.
John
Re: Being billed for 1 second call to 123 Phantom call
14-05-2020 5:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You're very welcome @manderjc,
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Being billed for 1 second call to 123 Phantom ...