cancel
Showing results for 
Search instead for 
Did you mean: 

Being billed £21.49 for a £19.99 product?

richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Being billed £21.49 for a £19.99 product?

It looks like in March (odd time) my bill went up from £19.99 to £21.49, which I appear to have been billed at since.
My account summary still says I'm on a £19.99 product and manage my usage says to incur £0 for extra bandwidth usage.
Not sure what I'm missing!
Also - is there a plusnet product that offers more than an 80GB allowance?
3 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Being billed £21.49 for a £19.99 product?

Hi richandsian,
We introduced a £1.50 charge for non-direct debit payers, so that is why it's gone up.
Jojo Smiley
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Being billed £21.49 for a £19.99 product?

[quote=richandsian]is there a plusnet product that offers more than an 80GB allowance?
There is a 120GB product if you can get fibre, use the availability checker on http://www.plus.net/fibre-broadband/  to find out
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: Being billed £21.49 for a £19.99 product?

Typical Yorkshiremen!
There's no chance of fibre here I'm sure, it's not even worth looking. Mind you, that probably goes for quite a lot of the UK at the moment.