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Being Charged for Mcaffee - Didn't ask for it and dont need it

je72
Newbie
Posts: 8
Registered: 13-10-2010

Being Charged for Mcaffee - Didn't ask for it and dont need it

Apparently I'm being charged £2.00 per month for mcaffee protection, I didn't request this and I don't remember even being offered it as an "add on" I don't need it as I already get full internet protections via my bank account.
Please remove the £2.00 charge and refund any amounts taken towards it.
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Being Charged for Mcaffee - Didn't ask for it and dont need it

Quote
Apparently I'm being charged £2.00 per month for mcaffee protection,

Sorry, I can't find where you've been charged for this? It's included for your account type and we haven't taken any money from you for this that I can see.
Please let me know if I've missed something and I'd gladly take a look.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
brakepad
Newbie
Posts: 3
Registered: 17-11-2010

Re: Being Charged for Mcaffee - Didn't ask for it and dont need it

I've had this message too. Likewise I haven't asked for it and don't wish to be charged for it.
It appeared as a banner at the top after logging in to 'Member Centre' and said something like "McAffee has been added to your account for £2 a month. Go to the Downloads section to download it".
I've just logged out and in again, and now there is just a "Your next bill" banner.
Oddly, in the Add-Ons section is has the details:
Quote
Plusnet Protect powered by McAfee (included)    £0.00
A fully featured security package, including all you need to stay safe online.
Anti-Virus and Anti-Spyware - email, chat and browse without worry
Firewall defends your PC from hackers and viruses
Identity theft protection and Anti-Phishing
McAfee SiteAdvisor® shows you website safety ratings
Protect up to 7 PCs
Go to downloads page to download the software
CuBz
Grafter
Posts: 83
Registered: 12-11-2010

Re: Being Charged for Mcaffee - Didn't ask for it and dont need it

I also got this when I joined, but was advised by plusnet it was an error and I wouldn't be charged for it