Been robbed by Plussnet
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Been robbed by Plussnet
22-08-2015 1:08 AM
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What do i do.. i have to get the overdraft sorted...
They then took off a direct debit... i told them not to do it else it would kick my bank in overdraft...
dick:green Detailed personal information removed from a public forum to a private area for PN staff.
Re: Been robbed by Plussnet
22-08-2015 3:42 PM
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It looks like the direct debit payment started processing around the same time as you made the card payment and from what I can see it just happened to slip through as they were so close together.
I've made a note of your account and I'll be checking on this as soon I'm in on Monday.
Really sorry for the inconvenience.
Re: Been robbed by Plussnet
22-08-2015 5:04 PM
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Re: Been robbed by Plussnet
22-08-2015 5:40 PM
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Quote from: HarryB Following our conversation on Twitter this morning, I've done a bit more digging on the account and found record of the second payment being requested.
It looks like the direct debit payment started processing around the same time as you made the card payment and from what I can see it just happened to slip through as they were so close together.
I've made a note of your account and I'll be checking on this as soon I'm in on Monday.
Really sorry for the inconvenience.
Thank you , I would be going a call on Mondey once the money is out of limbo. , thank you... apology accepted.
Re: Been robbed by Plussnet
22-08-2015 5:44 PM
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Quote from: Mook You're publishing a lot of personal information there, I suggest you remove these images or maybe a Moderator can relocate them to the hidden area.
How ? the snapshots have been edited , and how am I supposed to provide evidence to support myself ?
Re: Been robbed by Plussnet
22-08-2015 6:05 PM
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York.
Re: Been robbed by Plussnet
22-08-2015 6:20 PM
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If your card payment was before midnight on the day before the notification email about the amount to be debited from your account, you be justified in getting the bank to bounce the DD payment IMHO, otherwise I suspect you are at the goodwill of Plusnet.
Re: Been robbed by Plussnet
22-08-2015 7:52 PM
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Quote from: zwitterelf How ? the snapshots have been edited , and how am I supposed to provide evidence to support myself ?
I saw the original post, and what it contained, who you bank with, who you pay money to and get money from, where you shop, who you bank with etc all from the two minutes it took me to read the post. All of that is your business, not mine nor anyone's on the forum, heck not even Plusnets.
You should have made the post and if needed provided any required evidence via a PM as suggested.
Re: Been robbed by Plussnet
22-08-2015 10:41 PM
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Re: Been robbed by Plussnet
23-08-2015 12:23 AM
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Re: Been robbed by Plussnet
23-08-2015 2:31 PM
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Re: Been robbed by Plussnet
24-08-2015 12:27 PM
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I closed my account on the 19th August and they want me to pay into September so I can get a refund???????? Is this really the computer age?
Or I can telephone from my new provider and pay a collosal amount of money for a phone call that is on hold. And then I would have to trust they only take £8 from my card - not likely!
Re: Been robbed by Plussnet
24-08-2015 12:52 PM
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It also looks like your direct debit instruction may have been cancelled, so if you'd like to make payments via direct debit moving forward, you'd need to set this up again. You should be able to do this online Here.
Re: Been robbed by Plussnet
24-08-2015 1:31 PM
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Quote from: mkpike Or I can telephone from my new provider and pay a collosal amount of money for a phone call that is on hold. And then I would have to trust they only take £8 from my card - not likely!
You've lost me there - ring Plusnet on 0800-432-0200 that's a free call, even from all mobiles these days, so it's not going to be any money, never mind colossal! If you do owe them money, I would deal with it quickly, they can be quite nasty with the legal threats.
Re: Been robbed by Plussnet
24-08-2015 1:37 PM
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Quote from: HarryB @zwitterelf - I understand you've given us a call this morning and a refund has been issued for one of the payments.
It also looks like your direct debit instruction may have been cancelled, so if you'd like to make payments via direct debit moving forward, you'd need to set this up again. You should be able to do this online Here.
Thank you, I feel relived that all this is over and sorted . Thank you very much, much love,
Namste
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