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Been overcharged last 3 months

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Dabbler
Posts: 20
Thanks: 3
Registered: ‎13-11-2014

Been overcharged last 3 months

Similar situation to others on here. Since July when I had an account review, I should have been charged ..

Unlimited broadband service: £9.99 per month for 18months then £20.99 per month 
Line rental: £18.99 Total £28.98 per month on a new 18 month contract

 As per Question 19177635

 

Instead, My Bill continues to look like this....

1 Line Rental 11/08/19 10/09/19 £18.99
1 Evenings & Weekends Included 11/08/19 10/09/19 £0.00
1 Caller Display 11/08/19 10/09/19 £0.00
1 Unlimited Fibre Extra 11/08/19 10/09/19 £20.99

So, i have not been given the 18 Months Unlimited Fibre extra pricing as agreed.

 

Please Rectify ASAP

2 REPLIES 2
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Been overcharged last 3 months

 

Hi @Vic20

 

Thanks for highlighting this - my apologies that you were overcharged.

 

I've raised a ticket for you here that provides more information on this topic.

 

Best wishes

 

Dave

Highlighted
Dabbler
Posts: 20
Thanks: 3
Registered: ‎13-11-2014

Re: Been overcharged last 3 months

Thanks Dave, I'll keep a watch on proceedings