Been overcharged last 3 months

[#1]

Similar situation to others on here. Since July when I had an account review, I should have been charged ..

Unlimited broadband service: £9.99 per month for 18months then £20.99 per month 
Line rental: £18.99
Total £28.98 per month on a new 18 month contract

 As per Question 19177635

Instead, My Bill continues to look like this....

1 Line Rental 11/08/19 10/09/19 £18.99
1 Evenings & Weekends Included 11/08/19 10/09/19 £0.00
1 Caller Display 11/08/19 10/09/19 £0.00
1 Unlimited Fibre Extra 11/08/19 10/09/19 £20.99

So, i have not been given the 18 Months Unlimited Fibre extra pricing as agreed.

Please Rectify ASAP

[#2]

Hi @Vic20

Thanks for highlighting this - my apologies that you were overcharged.

I've raised a ticket for you here that provides more information on this topic.

Best wishes

Dave

[#3]

Thanks Dave, I'll keep a watch on proceedings