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Basically...

Danielle
Dabbler
Posts: 15
Registered: 19-12-2010

Basically...

I have a page asking for my log-in details, until then I can't go online.
I know it sounds stupid, you'll be thinking just enter them?!
I have, & it says they're wrong.. But I know my details, trust me you'd never forget 'em lol..
Any ideas?
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Basically...

Is that the router login as that isn't your normal Plusnet login
Danielle
Dabbler
Posts: 15
Registered: 19-12-2010

Re: Basically...

It asks for my username, the same of which I log in to plus.net itself, to view bills ect.
Update:
This is the page I get, if it's any help?Huh
https://www.plus.net/apps/getstarted?switchIP=212.159.6.23&ip=10.49.21.175&vid=0001&vd=PlusNet&authT...
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Basically...

If you go to http://192.168.1.25 can you check the password and username as it sounds as though the router is playing silly beggars with the auto setup
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Basically...

Hi Danielle,
It should be sorted now. It's because the account was in a cancelled state. Unfortunately it looks like a request to reverse that came in a little late.
I've re-enabled your account and have cancelled any orders we had in place to disconnect your service.
Let me know if there's any further problems with that.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Basically...

Something else has just arisen.
I can see that your next billing date is set to tomorrow (which I know is wrong) we're not able to change that I'm afraid. However I will refund the bill straight away for you.
Sorry for the hassle.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Basically...

Hi Danielle, just letting you know that you've not been billed just yet so I'll go back and check this later in the afternoon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team