Barmy Plusnet Emails

[#1]

I'm sorry about the obvious delays between the payments being received and the reactivation of the account. I can see that the account is now re-enabled.
Again, sorry if you feel we've not been honest with you and we're taking your comments about our billing system on board as feedback.

[#2]

If plusnet allowed you to pay by internet banking this type of payment problem could be sorted out within minutes. Direct Debit processes are archaically longwinded.