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Bad redirect after failed billing even tho setup dd multiple times.

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Newbie
Posts: 2
Registered: ‎13-04-2020

Bad redirect after failed billing even tho setup dd multiple times.

Hi,

 

have failed redirect to billing, cant sign in to pay with card and have set up direct debt multiple times. I failed twice and then it worked for a month or two but has failed again.

 

Can the block be removed thankyou.

1 REPLY 1
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Aspiring Pro
Posts: 170
Thanks: 23
Fixes: 3
Registered: ‎19-12-2010

Re: Bad redirect after failed billing even tho setup dd multiple times.

You're not the only one. See https://community.plus.net/t5/My-Account-Billing/Is-the-main-site-down/td-p/1767045. I'm typing this one-handed while waiting for billing to answer the phone so I can pay the bill they won't let me pay online. They blocked me just a few hours after telling me there was a problem and after telling me nothing would happen for a fortnight. I have now paid on the phone but why can't they at least give you access to the PN site so you can sort the problem out without having to bother Customer Service?