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Backcharged bill

Murthly123
Newbie
Posts: 1
Thanks: 1
Registered: ‎08-06-2020

Backcharged bill

Apparently you have not been taking the correct payment from my account for the last 6 months and have now attempted to backcharge me. Yet when I look through this forum Plusnet stated that that they would only charge for the last 90 days.

The OFCOM Metering and Billing Direction also states that you can only backcharge for 4 months.

 

So what is the current policy?

2 REPLIES 2
Mav
Moderator
Moderator
Posts: 20,652
Thanks: 3,902
Fixes: 433
Registered: ‎06-04-2007

Re: Backcharged bill

Moderator's note(s):

Thread moved from ADSL Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Backcharged bill

Hi @Murthly123

 

Thanks for getting in touch. I'm really sorry for the issues you've had with your bills. I've taken a look into this and provided an update here

 

Let us know if you need anything else. 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team